Should you ever be dissatisfied with the workmanship and quality of our products or your imprinted logo doesn't meet your specifications, simply notify us in writing within 30 days of receiving the promotional merchandise and your claim will be processed promptly.
Processing Your Claim
Once you have submitted your claim in writing, your account manager will contact you to keep you informed on the status of your claim. You may be asked to return a few samples of the merchandise in question for a thorough review process.
Once your claim has been processed and is found to be eligible for a refund, your account manager will issue you a RMA (Return Merchandise Authorization) number and instruct you on how to return your merchandise to Vivid Promotions.
Vivid Promotions will not accept any returned merchandise without an RMA. For additional information, please contact Vivid Promotions.