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Comments:
Samir - 13.11.2015
Calls do not go to your mailbox if you do not awsenr: Try dialing ~354. If you see SYSTEM FORWARD ON , the issue has been corrected. If you see SYSTEM FORWARD OFF , dial ~354 once more. The display will then show SYSTEM FORWARD ON . Contact PCS for further assistance if this issue is not resolved.Maikon - 25.07.2015
First, let me say that I’m not getting paid by HP. I’m an idedpennent consultant on their toolset and in ITIL Processes.However, I have used HP Service Manager (HPSM) to implement a very comprehensive Change and Release Management process. It has a tailorable workflow engine that comes with several out-of-the-box workflows for common categories of changes, e.g. hardware, software, unplanned changes, etc. It comes with user profiles for the common roles in the process, like Change Coordinator, Change Approver, Change Manager, Change Analyst, etc. Also, if you go to the latest version of HPSM (v9.3), there is a huge leap in ease of use and maintenance. HP has come up with something called the Process Designer, that makes is very easy to create and modify workflows in Change Management, so that it is not a heck of a lot more than drag and drop. This is quantum leap over how it was done, say 5 years ago in the tool.It also comes with a Release Calendar for managing your Forward Schedule of Change.What’s good about using HP is that they also provide all of the other pieces to help automate changes:- Universal CMDB tool to house a federated view of all your relevant data;- Discovery and Dependency Mapping, to automate the discovery and relationships of your CIs down to the level of depth that makes sense for your business;- Operations Orchestration, to automate changes down the actual equipment;- Service Request Catalog as a customer portal into requesting goods and services (standard changes), and support (incident management).- Knowledge Management moduleOf course, you don’t have to get all that stuff at once, or at all. You can stop with the tools whenever you need to, getting only those your business drivers require.I should mention that HPSM isn’t just for Changes, but also for Incident Management, Service Desk Management, Problem Management, Configuration Management, Service Level Management, etc. They all work together in the tool to support those ITIL processes.HP isn’t stopping there, because just around the corner is HPSM on the cloud. This lets you roll out the tool as part of HP’s cloud so they take care of the infrastructure instead of you.Anyway that is my two cents. I’m excited about the direction HP is going, and the depth of R&D they’re putting into this ITIL toolset.